How Hourly Care Works

It can often be difficult to acknowledge that it is time to ask for a little help or support.

It may be physical tasks, housekeeping, personal care or rehabilitation following a hospital discharge. Whatever your needs, a regular visit could make all the difference. It needn’t be as daunting as you think.

It’s Good to Talk

First thing’s first, talk to us.  Our team talk to people all the time, understanding their needs and discussing what care services we can provide in return. This is an informal chat – a chance for you to ask the questions you have and allay your fears or preconceptions as to asking for help. Whether you simply require some short term respite, convalescent or are planning for your long term needs we will have a programme of visits for you to choose from. Care Workers can visit as frequently as you like, from half an hour calls through to longer ‘sitting’ calls that can take half the day or even help during the night – ‘waking nights’ or ‘sleep ins’.

The next step is for us all to get together and for you to meet one of our Client Care Managers.  This meeting builds on your earlier discussion and will look at clarifying the level of support required and for you to set your expectations.

What we do then is prepare your Individual Support Plan or Care Plan. This document will detail all of your needs, from medication to mobility, all your routines are detailed for Care Workers to understand and follow, written from your perspective. With the flexibility to constantly evolve, this forms the cornerstone of your service.

Our professional care teams work within their own local areas and so there is a strong likelihood that they are already supporting somebody in your local area and for added peace of mind, you can meet them before care begins.


Case Study

Meet Peggy

Peggy* is an elderly lady who lives alone in North Wales. As a mother of three children (only one of whom lives locally), she has lived a busy and active life. As time has passed everyday tasks have become increasingly difficult for her to manage.

Peggy’s daughter, Rose* became concerned about her mother’s well-being after discovering that she was unable to prepare food herself and had started to skip meals. As Rose works full-time, she was unable to provide the support that her mother needed and so she contacted Calon Lan to enquire about a care at home service.

Peggy’s care requirements

The management team at Peggy's local office visited her at home and discussed her requirements with Rose present and gave an approximate idea of costs. It was established that Peggy would require support in the morning with getting dressed, as she finds it difficult to balance, fasten zips/buttons and struggles to get in and out of the bath/shower. Peggy also requires assistance with her medication, the preparation of her breakfast and lunch and finally help with food shopping and cleaning once a week. How Calon Lan help Peggy

A home care worker now visits Peggy from 8am to 9am and then from 1pm to 1.45pm seven days a week. On a Wednesday afternoon Peggy enjoys a two hour trip to the shops and on a Friday she has one hour for cleaning and tidying the house.

On waking Peggy has a nice shower and gets any help she might need with maintaining her hygiene. After dressing Peggy's care worker helps her to prepare breakfast and assists with her medication.  At lunch time Peggy's care worker helps her to prepare a fresh, nutritious meal.

Once a week Peggy's care worker escorts her to the local supermarket to buy any food that she may need for the coming week and they also pop to the shops for a little retail therapy. Any spare time is spent sitting and chatting, discussing anything from the news to reminiscing.

The whole family feel at ease knowing that Peggy enjoys her days and is eating properly, they have seen a great improvement in their mother’s health and well-being.  Her daughter is still involved in supporting her mother and feels supported herself by the Calon Lan team.

*Names have been changed for data protection.