As with any organisation, we need to keep records so that we have a clear understanding of what has happened and why. By law, you have the right to see records we keep about you.
What do the records contain?
We keep information about our involvement with people who use our services. This information is kept in records which may be in writing or held on computer. If you have been in contact with us, have met a social worker or receive services from us, we will have some records about you and our work with you. The person you are dealing with, usually a Client Care Manager, will explain to you what information they will be recording and why we need this information.
Are my records confidential?
Keeping records is an important part of our everyday work. We take the responsibility very seriously and take extra care that information we receive in confidence is kept securely. There may be times when we have to share information with others for a variety of reasons. Under the Data Protection Act 2018 and General Data Protection Regulation, if we have to share information, we must take great care to make sure we only give out the information that is needed. When we share information we always have your interests in mind. Your Client Care Manager will explain to you what information we need to share and who we will share it with.
Can I see the records you hold about me?
By law, you have the right to see records we keep about you. The Data Protection Act 2018 gives people the right to look at the information relating to themselves that we keep on computer and in writing. Under the Act, you can see the personal information about yourself the Organisation holds for its care provision.
How do I see my records?
You or your representative should complete the Subject Access Record (SAR) form below.
If there are specific things you want to find out from your records, it will help if you tell us about them when you write to us. This will allow us to give you access to the information you need more quickly.